Curriculum Vitae Michael Visschers - July 2015

Personal details
Name: Michael Visschers
Date of birth 22 November 1962
Residence: Amsterdam
Email address : michael.visschers@hotmail.com
Telephone: 020-8408335
Mobile phone: 06-42567702
Linked In : https://www.linkedin.com/in/mhavs2015

Profile
I am a passionate and technically skilled and educated System/Network administrator/engineer of Microsoft , Novell , Citrix , Cisco and HP products with broad experience in application, database, incident and change management and have fulfilled several roles as a project/team lead for services and infrastructure implementations. Work on long-term projects were carried out in collaboration with a ‘skilled helpdesk' and according to ITIL helpdesk procedures. I can work very independently but am also a very social team player, working in the ICT sector for over 12 years and having a broad knowledge and understanding of ICT processes and technologies. I have also worked as a programmer and engineer in Industrial Automation and as change and incident manager with the Royal Bank of Scotland and ABN/AMRO. I follow new technical developments (cloud and virtualization) and study actively
(Cisco, Microsoft, VMWare, Citrix, Prince2, Information Technology).

Education
Information Technology, Open BSc., Dutch Open University [parttime] 2015-2018
Information Technology, Short Higher Education, Dutch Open University [parttime] 1991-1993
Electronical Engineering , MBO (Final Exam) 1986-1988
Political Science & Governance, Universiteit van Amsterdam 1983-1984
Cultural Antropology & NWS, Vrije Universiteit (Propedeuse) 1981-1983
Atheneum A (including Economy I & Mathematics I) (Final Exam) 1975-1981

Courses (certificated)
Prince 2 Practitioner, Quint Wellington Redwood 2015
Prince 2 Foundation, Accenture 2007
Cisco Certified Network Associate (CCNA) 2001
Novell Certified Network Engineer (CNE5) 2001
Microsoft Exchange server 5.5 2000
Microsoft Certified Systems Engineer NT 4 (MCSE) 1999

Courses, literature (accomplished self study)
Microsoft Windows Server 2012 R2 MCSA [70-411, 70-412, 70-413] 2015
Microsoft SQL Server 2012 MCSA [70-461, 70-462, 70-463] 2015
Microsoft Virtual Academy, Azure Networking Fundamentals for IT Pros 2015
Roberto Brunetti, Windows Azure Step by Step [2011], Microsoft Press 2015
Barrie Sosinsky, Cloud Computing Bible [2011], Wiley Publishing 2015
Building a VMware vSphere ESXi 5.5 Datacenter 2015
VMWare, Installing vCenter Server 5.5 best practices 2015
Scott Lowe - Mastering VMware vSphere 5.5 [2014], Sybex 2015
Brian Atkinson - VMWare VCP5-DCV on vSphere 5.5 Study Guide VCP-550 [2014], Sybex 2015
Guillermo Musumeci - Getting Started with Citrix XenApp 6 [2011], Packt Publishing 2015
Rachel Harrison - TOGAF Version 9 Foundation Study [2009], Van Haren Publishing 2015
Information Technology, IT & Security module, Dutch Open University 2013
Microsoft Certified Systems Engineer 2008 (MCSE) 2010
Microsoft SQL Server 2005 (DBA) 2010
Citrix Certified Administrator (CCA) 2004

Courses (attended, ongoing)
Business & Management module, Dutch Open University Aug 2015
Cisco CCNA Bootcamp Training, Ascist - Capelle a/d IJssel Jul 2015
Summer Program Mathematics, Universiteit van Amsterdam Jun 2015
Sourcing Governance Foundation, Quint Wellington Redwood Apr 2015

Courses (planned)
Citrix Certified Associate - V/N Oct 2015
VMWare Certified Associate Sep 2015

Languages : Dutch, English, German

Hobbies / Interests : Culture, Science, Travel, Food, Personal Development

Employers ICT (outsourcing companies)
Actacom, Utrecht Feb 2015 IT system architect/administrator
Accenture, Amsterdam/ 2004-2014 ICT system/network administrator,
Accenture Technology Solutions, Database & application management,
Almere Change & incident management,
Problem & recovery management
Project & configuration management
Citee, Rijswijk 2003-2004 ICT system/network administrator
Landis, Utrecht 2000-2002 ICT system/network administrator
Detron, Den Bosch 1999-2000 IT system administrator
EXA IT, Naarden 1998-1999 IT system administrator

Employers Electro / Industrial Automation
Elektro Kasten Bouw, Beverwijk 1996-1998 PLC-programmer, industrial software implementation
Dassen Engineering, Stein 1988-1996 CAD-draughtsman, planner electrotech- nical engineering, PLC-programmer, SCADA industrial visualization, industrial
software implementation
Projects ICT, via Accenture (outsourced at)
Royal Bank of Scotland, 2013-2014 Incident management,
Amsterdam Change management for
RBS Infrastructure EMEA
Buma/Stemra, Hoofddorp 2008-2012 ICT system/network administrator
Microsoft products (2003/2008 R2)
Alternating MS SQL 2005 administration
of replicated databases
Application administration on WebLogic
and MS SQL 2005 platform
Infra- administration HP / Cisco / SAN
ABN/AMRO, Amsterdam 2007-2008 Configuration management for
Murex application
AXA Insurances, Utrecht 2006-2007 Application administration on
Java, WebLogic / Oracle / MS SQL 2005 platform
East West Consortium, 2006 Application administration on SQL 2005
Amersfoort platform for Dutch OV-chip card
PWN, Velserbroek 2004-2006 System administration
Microsoft Windows 2000/2003
environment with SQL server 2000
Administration and upgrade Citrix farm

Projects ICT, via Citee / Landis / Detron / Exa IT (outsourced at)
GTI, Terneuzen 2003 ICT system/network engineer
Daimler Chrysler, Utrecht 2003 ICT system/network engineer
Stedelijk Museum Amsterdam 2001-2002 ICT system/network engineer Team lead ICT team
Compass Group, Amsterdam 2000-2001 ICT system/network administration
Stone Fashion, Uithoorn 1999-2000 ICT system/network administration

Competences
Analytical, passionate, result & service oriented, innovation & future oriented, strong ability to report and transfer knowledge, fast learner, collegial.

Recent project results
Succesful ‘Knowledge Transfer’ of Incident & Change Management to India at RBS.
Project management and implementation of integration BumaCultuur domain in Buma/Stemra domain.
Project management and implementation of upgrade/migration copyright application CISNET at Buma/Stemra.

Additional information
Operational ‘VMWare VSphere 5.5 environment' with ‘Microsoft Windows 2012 R2 Server’ in homelab
Operational ‘Microsoft Windows 2012 R2 Server’ in Amazon Web Service Cloud environment
Operational ‘Microsoft Windows 2012 R2 Server’ in Microsoft Azure Cloud environment

Last Project Experiences

Client: RBS Project: Network Transformation Project Jan 2013 – Dec 2014
Project Context:
The Accenture-RBS Network Service Management Team is responsible for providing the primary Business interface between the Bank and the teams that support the Global Network Infrastructure in the EMEA WAN Infrastructure Services Locations.

Role Description:
The Incident/Change Manager will focus on helping projects (change initiatives), achieve business objectives through managing the end-end change process. The Incident/Change Manager will be responsible for all activities relating to change management administration and act as a single point of contact regarding changes in the client environment by collecting, verifying, logging, reviewing, and tracking all changes.

Incident Management
• Log all incoming work, and record sufficient information to facilitate effective incident, problem, or request processing.
• Assess the impact, urgency, and priority of Live Incidents and prioritise appropriately
• Chair or Attend Incident Handling Calls/Meetings and drive Operations Teams/3rd Party Vendors towards restoration of Service within agreed SLA Targets
• Provide the Primary Interface between the Business and Operations Teams for all Live Incidents
• Escalate incidents, problems, and requests that cannot be resolved by the service desk to the appropriate Service Delivery team, and monitor progress.
• Obtain user feedback, and close incidents, problems, and requests.
• Communicate the status of all open Incidents.
• Working with the Problem Management Team Investigate and diagnose the root cause of incidents, and identify the resolution or error.
• Raise Requests for Change (RFCs) to resolve errors and prevent the recurrence as part of the Incident Resolution Process
• Track Incidents through to resolution and produce and accurate time bound event log
• Provide documented updates as agreed to all Stakeholders throughout the Incident Management process

Change Management
• Analyze, prioritize, classify, and schedule Requests for Change (RFCs)
• Assign teams to conduct the RFC impact analyses and risk assessments
• Confirms the scope of the change, dependencies & impact to the production environment
• Interface between the Business and the IT Teams with regards to all Change related issues
Manage and Own the Forward Schedule of Change
• Produce and circulate the Change Schedule as per agreed SLAs
• Manage the Emergency Change Process
• Liaise with all necessary parties to coordinate change building, testing, and implementation in accordance with schedules
• Escalate the RFCs that are beyond the control of the change advisory board (CAB) to the IT executive committee
• Provide the change notification to the change requester and other affected parties
• Monitor the successful completion of all RFCs
• Review all implemented changes to make sure they have met their objectives
• Review all outstanding RFCs awaiting consideration or awaiting action
• Review and evaluate the change process
• Analyze Change Records to determine any trends or apparent problems that occur, and seek rectification with relevant parties
• Produce regular and accurate management reports
• Select the CAB members, and facilitate the CAB meetings
• Prepare the agenda for the CAB meetings, and provide all the necessary review information to the CAB members prior to meetings
• Manage policies, processes, and procedures associated with client level changes ensuring that knowledge management resources are updated accordingly. Investigate, analyze and resolve operational problems and complaints related to the monitoring infrastructure
• Develop and implement operating procedures that conform to corporate standards defined jointly with other delivery organizations

Additional activities :

RBS
Participation in Change Advisory Board ABN/AMRO on behalf of RBS (weekly)
Participation in Change Advisory Board RBS (weekly)
Partwise responsible for 'Knowledge Transfer' to Accenture India
Driving of and communication with external parties Verizon, Accenture UK

Technology involved:
Cisco data & voice devices, WAN-technology, LAN-technology, routers, switches, telephony, VOIP.


Client: Buma/Stemra Project: System & Network Administration Aug 2008 – Sep 2012
Project Context:
Accenture is responsible for the IT management of the overall Microsoft landscape at the client.
The services are delivered based on a Service Level Agreement.

Role Description:
System and Network Administrator for Microsoft, HP and Cisco Infrastructure, including 160 servers for alarming, email, backup, Microsoft Dynamics, software distribution, BI, SAN storage, etc.
Application Administrator for worldwide CISNET application for musical copyrights, including Microsoft SQL server, Apache webserver, Weblogic webserver, GlassFish webserver.
Implementation of diverse computernetworks to the Buma/Stemra computernetwork (Buma/Cultuur), including Microsoft email, Active Directory, VPN and backup.
Implementation of Virtual Server Network to the existing server network.
Implementation of Microsoft SCCM 2007.

Additional activities :

Buma/Stemra
Technical Architect/Teamlead/Implementor project BumaCultuur (new infra/systems/software for new BumaCultuur subdomain)
Administration of Cisco PIX and ASA firewalls
Partwise responsible for 'Knowledge Transfer' to Accenture India, Accenture Praag
Design/provisioning data for VPN's with India/Prague (implementation VPN's by external party)

Technology involved:
Microsoft, HP, Cisco.


Concise Overview Product Knowledge/Worked With
(Level : Profound)


Microsoft
Microsoft Virtual Academy, Azure Networking Fundamentals for IT Pros
Microsoft Virtual Academy, Windows Server 2012 R2 Essentials
Microsoft Server 2008 R2
Microsoft Server 2008 R2 Hyper-V
Microsoft System Center Hyper-V Manager
Microsoft Server 2003
Microsoft Server 2003 Load Balancing
Microsoft Exchange Server 2010
Microsoft SQL Server 2005
Microsoft ISA Server 2004
Microsoft Internet Information Server 7.0
Microsoft WSUS Server 3
Microsoft SCCM Server 2007
Microsoft Biztalk Server 2004
Microsoft Dynamics 4
Microsoft Windows XP, 7, 8
Microsoft Office 2010

VMWare
VMWare, Installing vCenter Server 5.5 Best Practices
Building a VMware vSphere ESXi 5.5 Datacenter

Novell
Novell Netware 5.5
Novell Border Manager
Novell Zero Effort Networking (ZEN)
Novell Groupwise

Citrix
Citrix Presentation Server
Citrix Metaframe Server
Citrix Secure Gateway Server
Citrix Access Control Server
Citrix Web Interface

Cisco
ASA Firewall
PIX Firewall
Radius, TACACS+
Routers 
Concise Overview Product Knowledge/Worked With (continued)
(Level : Profound)


Hewlett-Packard
Data Protection Manager
Level 3 Switches

Software packaging
Wise Packaging Studio

Software deployment
InstallShield, Microsoft SCCM, Microsoft Group Policies, Command-line scripting

Baraccuda
Spamfilter
Load Balancer

Storage
Equalogic
Hewlett Packard EVA

Backup
HP Data Protection Manager
ArcServe

Antivirus
Symantec
McAfee

Oracle Interfacing/Products
TOAD
Oracle Java Platform
Oracle WebLogic
Apache Webserver

IT Asset Management
Altiris Suite 5.6

IT Process Management
ITIL 3

IT Project Management
Prince 2 Foundation
Prince 2 Practitioner